GENERAL INFO:  We are operating at 100% capacity.  Order volume has been extremely high, but we have been able to keep our lead times to SHIPMENT really close to the published estimates in most cases.

Standard Shipping: We have traditionally utilized USPS priority mail, which was an excellent balance of cost and speed. However, USPS is currently experiencing a nationwide slowdown, and we have seen First class packages take 2 weeks to deliver, and even some priority mail packages have taken up to 10 days to deliver.  As of 8-9-20, we are transitioning the majority of our standard shipping packages to UPS Ground delivery.  It can still take up to a week or a bit more, but the tracking information is more accurate and eliminates the frustration of having a package that is “IN TRANSIT” for multiple days with no updates.

2nd Day Air Shipping:  We have added this as an option to our order form for those customers that absolutely need to get an item quicker. Unfortunately, UPS and FEDEX have suspended their guaranty to meet published delivery dates.  While this option will likely get the packages to you quicker, and with more accurate tracking, there is not a delivery guaranty by those package handlers.

Builders with custom hose orders and hose kit orders: If possible, we ask that you try to allow for 3 weeks from the time of your order until the estimated delivery date.  This allows us one week to build your order and 2 weeks for it to arrive via shipping.  This also allows us to prioritize immediate building of orders for AOG aircraft/conditional inspections, etc…

AOG Aircraft and EXPEDITED service -  We recognize that there are builders/customers out there with AOG aircraft and conditional inspections that require hose replacements.  Please reach out to us to place your order, or after placing your order online to let us know that you have an AOG aircraft and require expedited service.  We will do our best to push those hose assembly orders to the top of the production queue so we can ship them quickly.  The transit time may still be delayed due to the shipping issues noted above, but we will at least get them on their way to you as soon as we can.

Thank you all for allowing us to earn your continued business.